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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gerri Moore

October 18, 2024

5  out of  5
rating by Gerri Moore
"Just switch over to State Farm and the process was effortless. Jackie was super nice and very professional. I will definitely recommend State Farm. Thanks again for a smooth process"
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Caroline Redding

October 6, 2024

5  out of  5
rating by Caroline Redding
"Miss Jackie help with my State farm from beginning to the end gave me a great rate for my three cars that I have Ms Jackie such a blessing her and her office staff"
We responded:
"Miss Redding, it has been an absolute pleasure getting to know you. Please stop into the office the next time you’re in the area! We love seeing our customers (State Farm family). "
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Monica Garcia Bradley

October 1, 2024

5  out of  5
rating by Monica Garcia Bradley
"Jackie is an absolute pleasure to work with. Her responsiveness to any issues is consistently quick and efficient and she handles every situation with professionalism and expertise. We always feel like we're in excellent hands!"
We responded:
"Monica, thank you so much for recognizing Jackie’s excellent customer service. I’m so honored that we’ve earned your business and confidence."
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Maya Rowell

September 26, 2024

5  out of  5
rating by Maya Rowell
"The agents and staff are always so pleasant and professional! I’m in the process of purchasing a home and the service provided during this time has been truly exceptional! Highly recommended!"
We responded:
"Maya, thank you for your wonderful review! I'm happy to know that our team has been pleasant and professional during your home purchase process. Your recommendation means a lot to us. If you need any further assistance, we're here to help. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Fletcher Bean

September 26, 2024

5  out of  5
rating by Fletcher Bean
"Just recently switched to State Farm and can't say enough about how easy it was to work with Ms. Brannon through the whole process. She was able to offer similar (and slightly better) policy options than my previous insurance while saving me money. Honestly, more important than the money was the care and attentiveness to detail and communication while changing over. I'm happy I'm with the Erin De Lira agency!"
We responded:
"Fletcher, thank you for sharing your experience! I'm glad to hear that Ms. Brannon made the switch to State Farm smooth and efficient for you. It's wonderful that she could offer you better policy options. We truly value the care and attention to detail she provides. If you have any questions or need further assistance, our office is here to help. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Tamara

September 16, 2024

5  out of  5
rating by Tamara
"Jackie Brannon was so easy to work with and very responsive to all my needs and questions. She made the process so easy and quick not to mention she saved me $124 on my car insurance!!! I HIGHLY recommend this agency to anyone shopping around for a better rate and someone you can TRUST!"
We responded:
"Thank you, Tamara, for the wonderful review! I'm happy to know you had a positive experience with our office. Your satisfaction is our priority, and we're always here to assist with any future needs. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Geoff Atoms

September 12, 2024

2  out of  5
rating by Geoff Atoms
"I’ve been with State Farm for over 11 years. Until recently I really would have recommended them to anyone. I had great customer service, everything you would’ve hoped for. That all changed on the day I had to use the insurance that I had been paying. I was the victim of a hit and run in a parking lot. The damage the truck left my car in made it undrivable. I remember thinking “well thank goodness I have full coverage on my Audi q5” that I loved more then any car I’d ever had . State Farm told me where to get my car towed to and had it all set up for me including my repairs.. After they talked to the collusion repair shop they informed me it would take a few weeks. In those weeks I got text message updates on the progress of my car, which led to the date and time I could come and get my car. At 4:00 on the day I was told to come get it , I walked into the collusion shop and the lady behind the counter said I needed to call my insurance company. I asked to see my car and she said its in the back. When I walked around back I couldn’t believe it. My car was in the same spot the tow truck put it and had not been touched! When I called my agent she said that my car was a total lost. I asked why was I told for weeks it was getting fixed and even had a time and day to pick it up? She had no explanation and said due to the amount of damage it can’t be fixed. Then I had to sign over my car to State Farm or take the car the way it was and pay to have it fixed myself. About 6 months later State Farm finally completed my claim and informed me that my policy would lapse on July 26th if I didn’t keep it going. I still didn’t have a car yet because I had received nothing for my car. On July 22 I finally bought a used car that was 14 years old. When I called my Agent to put my new used car on my policy they said my policy had lapsed and I said no it did not. I have four days left . I emailed them the letter they sent me and said OK will do it for you like they were doing me a favor. Then she quoted me $227 a month for liability only.Eventually I gave in to my agent and agreed on $227. Then a couple of weeks later she informed me that my policy had gone up to $297 a month for liability I asked her to pull up how long I had been with State Farm , she could only go back to 2013 and didn’t have my first car’s records anywhere which was a few years before that. Then I asked “So even if it were only 11 years, that’s 11 years of payments and the first time I have to use State Farm I’m getting penalized? She said “ in a sense yes you are”. Supposedly in the state of Georgia it’s against the law to raise rates when your not at fault. But like a bad neighbor State Farm won’t care!!!"
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Fabian Rendon

August 30, 2024

5  out of  5
rating by Fabian Rendon
"Paola and all the team is always very helpful and super friendly! Also seem to genuinely care for their customers asking how they are doing and having casual conversations while helping them!"
We responded:
"Fabian, thank you for your wonderful review! I'm glad to hear that Paola and the team have been helpful and friendly. We genuinely care about our customers and enjoy having those casual conversations while assisting you. If you ever need anything, feel free to reach out. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Nick Edwards

August 28, 2024

5  out of  5
rating by Nick Edwards
"I have stopped by this office numerous times and the staff are always welcoming. They are willing and able to answer any questions I have with in-depth knowledge."
We responded:
"Nick, thank you for your kind review. I'm glad to hear that our staff has been welcoming and knowledgeable during your visits. We appreciate your feedback and look forward to assisting you with any future questions or needs. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Rome Bailey

August 28, 2024

5  out of  5
rating by Rome Bailey
"Erin is so wonderful to work with. Very informative and helped me navigate a new policy before moving forward."
We responded:
"Rome, thank you for your kind words and the 5-star rating. I'm glad I could assist you in navigating your new policy. If you have any further questions or need assistance in the future, feel free to reach out. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Jessica Deweese

August 28, 2024

5  out of  5
rating by Jessica Deweese
"I love a female owned business! Erin and her crew are super helpful and fast to respond. Can’t recommend her enough!"
We responded:
"Thank you, Jessica! I'm glad you appreciate our female-owned business. Our team is happy to be helpful and responsive. We appreciate your recommendation. If you need anything in the future, we're here to assist. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Jacob Murphy

August 23, 2024

5  out of  5
rating by Jacob Murphy
"Very kind"
We responded:
"Jacob, thank you for your kind words. I'm glad you had a positive experience with our office. If you need any further assistance, we're here to help. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Restorative Construction & Consulting

August 23, 2024

5  out of  5
rating by Restorative Construction & Consulting
"Love them"
We responded:
"Thank you for the love and support! We're happy to have you as a valued customer. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Tc Winkles

August 23, 2024

5  out of  5
rating by Tc Winkles
"Great to see yall at hole 9"
We responded:
"Thanks, Tc! It was great seeing you at hole 9. We appreciate your support. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Ben Thaxton

August 23, 2024

5  out of  5
rating by Ben Thaxton
"They helped me out with my claim with no trouble. My wife no longer drives my truck"
We responded:
"Ben, thank you for your positive review. I'm glad we could assist you with your claim smoothly. If you need any further assistance, feel free to reach out. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Chicka Elloy

August 23, 2024

5  out of  5
rating by Chicka Elloy
"Highly recommend! Community winners."
We responded:
"Thank you, Chicka! We're happy you recommend us and appreciate your support. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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chase jamros

August 23, 2024

5  out of  5
rating by chase jamros
"shout out to paula for supporting the community!"
We responded:
"Thank you, Chase! We're grateful for your recognition of Paula's efforts to support the community. Your feedback means a lot to us. If you need any assistance in the future, feel free to reach out. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Juan B Gomez

August 23, 2024

5  out of  5
rating by Juan B Gomez
"Jackie Brannon was very good in researching the best insurance coverage for my home and auto. She was very professional and very knowledgeable about the industry. I would recommend Jackie for all your insurance needs."
We responded:
"Juan, thank you for your wonderful review. I'm glad to hear that Jackie was able to assist you with your home and auto insurance needs. Her professionalism and industry knowledge are truly valuable to our team. We appreciate your recommendation and are here for any future assistance you may need. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Norberto Manzano

August 14, 2024

5  out of  5
rating by Norberto Manzano
"Buen Día hoy 14 de Agosto del 2024 Quiero agradecer al Personal de la Compañía de Seguros State Farm por la atención hacia mi Persona muy amables Los recomiendo al 100 x ciento Hagales una visita para pedir una cotización gratis"
We responded:
"¡Hola Norberto! Gracias por tus amables palabras y por recomendarnos al 100%! Nos alegra saber que recibiste una atención tan buena de nuestro equipo. Siempre estamos aquí para ayudarte con cualquier cosa que necesites. - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Gigi Tran

July 30, 2024

5  out of  5
rating by Gigi Tran
"Jackie is very patient, courtesy and able to acknowledge customer needs and help."
We responded:
"Gigi, thank you! We appreciate your trust in us to take care of your insurance policies."
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John Duisberg

July 26, 2024

5  out of  5
rating by John Duisberg
"Leslie is always very quick to respond and help me resolve any need or question. Really appreciate the excellent level of service I've received from their office. Thank you!"
We responded:
"Hey John, thanks a bunch for the awesome review! I'm really happy to hear that Leslie has been quick to respond and help with your needs. We truly appreciate your kind words and are always here to assist you! - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Anonymous

July 23, 2024

1  out of  5
rating by Anonymous
"My insurance has went up four times in the past year. I miss the office on Roswell Rd with the sweet lady and son - I had no choice with this office taking over my insurance - I am finished with State Farm"
We responded:
"Thank you for sharing your feedback with us. We understand your frustration with the rate increases you have experienced over the past year. Unfortunately, rate adjustments are influenced by a variety of factors, many of which are beyond our control, such as changes in claim trends, inflation, and other market conditions. We strive to provide our customers with the best service possible, and we regret that your experience has not met your expectations. While we cannot always control rate changes, we are committed to helping you find the best possible solutions for your insurance needs. We appreciate your loyalty and regret that the transition from the Roswell Rd office has been challenging for you. If you have any questions or need further assistance, please do not hesitate to reach out to us. We value your business and hope to have the opportunity to serve you better in the future."
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Sophia Ochoa

July 22, 2024

5  out of  5
rating by Sophia Ochoa
"Thank you Jackie! She made insurance buying spectacular!!"
We responded:
"Hi Sophia! Thanks a bunch for your awesome review! I'm so happy Jackie made your insurance buying experience spectacular!! If you need anything else, we're here for you! - Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Bebita Metellus

July 22, 2024

5  out of  5
rating by Bebita Metellus
"It’s been a great joy to work with Erin DeLira State Farm insurance ! Leslie is very professional and customer focus. I like working with her and happy that they are my insurance agent! Give them a try for sure . I have referred them to family and friends , so now I’m happy to be one of their customers."
We responded:
"Bebita, thanks a bunch for your awesome review! I'm so glad to hear that Leslie has been professional and customer-focused. We're happy to have you as a customer and appreciate your referrals to family and friends! If you ever need anything, we're here for you! Erin De Lira - State Farm Insurance Agent, Roswell, GA"
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Katie Sullivan

July 10, 2024

5  out of  5
rating by Katie Sullivan
"Jackie and Erin are super helpful! They went through all the coverages thoroughly on the policies, and never hesitated in answering questions. They are very quick to reply to emails and texts ; which is always appreciated!"
We responded:
"Katie, we sincerely appreciate your thoughtful feedback! Jackie and Erin's dedication to thoroughly explaining coverages and promptly responding to your inquiries demonstrates their commitment to meeting your insurance needs. We value how much they care about our customers, and we're glad to know their efficiency in communication ensures you find the best policy possible! Thank you for trusting us, we're here for any future assistance you may need! - Erin De Lira - State Farm Insurance Agent"